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Popular Topics
Getting Started
Learn the basics of setting up your SmakSpace account and going live.
- Creating your account and first place
- Adding your first menu and items
- Generating and printing QR codes
- Configuring operating hours
Menu Management
Create and organize your digital menus with all the details.
- Creating menus and categories
- Adding items with addons and variants
- Allergen and dietary label tracking
- Events, promotions, and combos
Orders & Checkout
Manage orders and configure your checkout flow.
- Order modes: dine-in, takeaway, counter
- Checkout flows: QR, direct, staff review
- Payment methods: cash, card, online
- Order tracking and status updates
Table Bookings
Set up and manage table reservations for your restaurant.
- Setting up tables and floor plans
- Configuring booking availability
- Managing reservations and cancellations
- Customer booking confirmation
Kitchen Display
Configure your kitchen display system for efficient order management.
- Setting up KDS on a tablet or screen
- Configuring kitchen stations
- Order routing and priority
- Item status management
Payments & Account
Set up payments and manage your SmakSpace subscription.
- Connecting your payment provider
- Subscription and billing management
- Branding and notification settings
- Operating hours and special days
Frequently Asked Questions
SmakSpace generates unique QR codes for your restaurant. You can create one per table or a general one for your whole venue. When customers scan the QR code with their phone camera, your digital menu opens in their browser - no app download required. They can browse, add items to their cart, and place orders directly from their phone.
Connect your payment provider from the Settings page in your dashboard. Once connected, customers can pay online with credit cards. You can also enable "pay at counter" for cash payments, or set orders to require staff review before payment.
Yes! You can configure whether customers need to sign in before ordering. Guest ordering lets customers place orders by simply entering their name - no account required. If you enable authentication, customers can sign in with a one-time code sent to their email or phone number (no passwords to remember).
The KDS replaces paper tickets in your kitchen. When a customer places an order, it appears on the kitchen display in real time. You can set up multiple stations (grill, drinks, desserts) and route specific items to each station. Kitchen staff can update item status as they prepare orders, and customers can track their order progress live.
SmakSpace is fully web-based and works on any device with a modern web browser. The admin dashboard works great on desktops and tablets. The kitchen display is optimized for tablets. Customer ordering works on any smartphone. No app downloads required for any user.
SmakSpace includes built-in loyalty programs with customizable points, tiers, and rewards. Customers earn points automatically on orders. You can set up loyalty tiers (Bronze, Silver, Gold, etc.) with increasing benefits. Points and progress are tracked in the customer's portal across all your locations.
Yes. Invite team members and assign roles to control who can manage menus, view orders, handle bookings, or change settings. On higher plans you can also restrict staff to specific locations, so each team only sees what's relevant to them.
Yes. Create promo codes with percentage or fixed-amount discounts, set expiry dates and usage limits, and restrict them to specific locations. You can also run targeted marketing campaigns and use customer segmentation to reach the right audience.
Still Need Help?
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